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Practice Charter

The Practice Charter outlines the aims of the Practice and what we also request from our patients.

We will:

  • Treat our patients as individuals and give them the best advice/treatment available.
  • Ensure that patients are aware and in agreement with further investigations at a local or specialist hospital.
  • Always explain proposed treatments and medication.
  • Explain the reasons for taking pathology specimens.
  • Understand and respect our patients' cultural and religious beliefs and their rights of privacy.
  • Provide an out of hours service
  • Give our patients access to their medical records written after 1st November 1991, where appropriate.
  • Ensure that our staff maintain strict confidentiality of these records and all other information.
  • Endeavour to see patients on time and make sure no patient waits longer than 30 minutes without an explanation.
  • Provide a comfortable and relaxed atmosphere whilst waiting to be seen.
  • Make sure all staff are easily identifiable.
  • Address our patients with courtesy and respect at all times.
  • Provide a routine appointment within 48 hours of the request and fit emergencies in the same day.

You will:

  • Telephone us before 10.00am to request a home visit if you are too ill to come to the practice, or are housebound.
  • Make an appointment for each person wishing to see the doctor or nurse.
  • Be punctual for appointments and phone to cancel the appointment if you can not come.
  • Keep your medical card safe.
  • Give 48 hours' notice (excluding weekends) when ordering your repeat prescriptions, and make sure you have enough medication for this period.
  • Be patient if you are kept waiting for an appointment, as the person before you may be seriously ill and the doctor may need extra time with them.
  • Ensure that young children do not damage the practice or waiting areas in any way, or be allowed to wander unsupervised around the building.
  • Treat all members of staff at the practice with courtesy and respect.
  • Contact the practice manager if you have any queries or comments. We operate a complaints procedure.

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