Making an Appointment
Patients should in the first instance fill out an e-consultation from the web page available in working days between 8 am and 4 pm.
If you need help with filling out an e-consultation, you can phone reception.
If for whatever reason you are unable to fill out an e-consultation, you can call the surgery on 0220 8997 4215.
If you need to book a nurse, healthcare assistant or blood test, please also phone reception.
If you are calling from abroad, we are unable to assist you. Please seek help locally and contact the surgery once you return to the UK if you still require support.
Pharmacy
Your pharmacy can advise you on minor illness without the need of an appointment. Please speak to a pharmacist first.
The 35 conditions which can be treated at home with advice from the pharmacist include:
Online Consultation
Our Online Consultation service will let you request advice, treatment, sick notes, GP letters, recent test results and more. Fill out a quick online form and we will deal with your request before the end of the next working day.
NHS App
The simple and secure way to access a range of NHS services on your smartphone or tablet. Get the NHS app. You can also access on a web browser, please click here.
Get more control of your health and care
- Manage appointments at your GP practice
- Securely view your GP medical record
- Order your repeat prescriptions
- Check your symptoms, get instant advice, and more
Call the Practice
Appointments can be booked by calling the practice during working hours.
020 8997 4215Save the call to the surgery and make the best use of pharmacy and online consultations, if your concern is of a non-urgent nature.
We have trained our reception staff to ask certain questions to help make sure you receive the most appropriate medical care from the most appropriate health professional at the most appropriate time
Telephone Appointments
If you have booked an telephone appointment we advise patients that the clinician may call between the 2-hour time window and may call from a withheld number.
The clinician will call you three times and send you a message to rebook your after three failed attempts.
Face to Face Appointments
PATIENTS RUNNING LATE
Patients are expected to arrive in good time for their appointments.
We do understand that an occasional delay is unavoidable therefore if a patient arrives within a reasonable time, the clinician will endeavour to see them.
If patients are too late for their appointment the clinician will advise to rebook.
This helps prevent delays and ensure fairness for all patients.
GPS CLINICS TIME FRAME IN EMERGENCIES
Emergencies may occur time to time and this can lead to delayed appointments.
Whilst we understand your lengthy wait time we do however appreciate your cooperation.
How to cancel Booked Appointment
We do understand that sometimes you may forget your appointment, or that other important life incidents happen and that you sometimes no longer need the appointment. We do ask that if you cannot attend your appointment, please cancel it or notify the practice why you did not attend at your earliest convenience.
We have a large number of people who do not attend their appointments every single week leading to wasted doctor and nurse time, leading to delays in you being able to get an appointment.
You can telephone us on 020 8997 4215, cancel via Systm Online, or come in and speak to Reception.
Please let us know well in advance if you cann
ot make your appointment so that it may be allocated to another patient.
What is an Emergency?
An emergency is a severe and potentially life-threatening situation requiring immediate medical attention. Please see symptoms below.
Non-urgent advice: NHS 111
– If you think you need to go to hospital
– If you don’t know the most suitable place to go or call
– If you don’t have a GP to call or if your GP practice is closed
– If you need advice or reassurance about what to do
Available 24 hours a day, every day
NHS 111 Online
Non-urgent advice: Accident & Emergency
Only for very serious or life-threatening situations, If you are unsure, call NHS 111
WHEN TO VISIT A&E
WHEN TO CALL 999
What is an Emergency?
Whatever the time of day, if you or someone else experiences the symptoms below and you feel it is so serious that it cannot wait, go to the nearest Accident and Emergency Department or call 999.
Symptoms include;
| Chest Pain |
| Severe abdominal pain |
| Vomiting Blood |
| Breathlessness |
| Non-blanching rashes (the glass test) |
| Possible anaphylactic shock (swelling of the mouth and throat) |
A&E
The nearest A&E department is at Ealing Hospital, however you can also use the NHS Choices search tool, to find the nearest A&E to you.
Paediatrics A&E
Please be aware that the Ealing Hospital A&E cannot treat children. The below hospitals have Paediatrics A&E:
| Hospital | Address |
|---|---|
Pield Heath Rd, Uxbridge UB8 3NN | |
Twickenham Rd, Isleworth TW7 6AF | |
Praed St, London W2 1NY | |
Watford Rd, Harrow HA1 3UJ | |
369 Fulham Road, London, SW10 9NH |
NHS 111 Urgent Care Services
Call 111 if you need medical help fast, but it’s not life-threatening. For example, if you;
Think you need to go to hospital
Don’t know who to call for medical help
Don’t have a GP to call
Need medical advice or reassurance about what to do next
Home Visit
It is clinically better for you to be seen at the surgery where we have better facilities, diagnostic aids and lighting to assess you. We work closely with Ealing Community Transport to bring patients to the surgery where possible.
Home visits are ONLY for housebound patients and for those too ill to attend the surgery. Home visits are not for those who do not have transport.
If you need a home visit please contact the surgery as early as possible in the morning, before 10:00, and give one of our receptionists details. Our Nursing team will call you back for more information and confirm whether a home visit is appropriate depending on the urgency of your needs.
Call the Practice
020 8997 4215
NHS 111
NHS 111 is a service that’s been introduced to make it easier for you to access local NHS healthcare services in England. You can call 111 when you need medical help fast but it’s not a 999 emergency. NHS 111 is a fast and easy way to get the right help, whatever the time.
NHS 111 is available 24 hours a day, 365 days a year. Calls are free from landlines and mobile phones.
When to use it
You should use the NHS 111 service if you urgently need medical help or advice but it’s not a life-threatening situation. Call 111 if:
- You need medical help fast but it’s not a 999 emergency.
- You think you need to go to A&E or need another NHS urgent care service.
- You don’t know who to call or you don’t have a GP to call.
- You need health information or reassurance about what to do next