Our staff are committed to providing quality healthcare for the benefit of all of our patients. View our policies to see how this is achieved.

If you want to become a member of the PPG – please let the practice manager of staff know; and we can include you in our next meeting!

We can include your views and opinions even if you cannot attend meetings in person – you can join via telephone, online feedback forms & email. Please let us know if you wish to join and we will find a way to accommodate you

We value your input and experience.

Contact the patient group

PRACTICE AND PATIENT CONTRACT

Corfton Road Surgery

All members of the surgery primary health care team are dedicated to a quality policy to achieve health care and services, which meet our patients’ requirements. In particular

1) Patients will have a right to be greeted courteously and made to feel welcomed to the practice.

2) Patients have a right to absolute confidentiality.

3) Patients have the right to information about their own health including

 the illness and its treatment

 other forms of treatment available

 the likely outcome of this illness / disease

4) Access to health records subject to any limitation in law compiled after 1991.

5) Doctors and Nurses will endeavour to begin surgeries at the appointment time. Any delay will be due to medical necessity. Where there is a delay in excess of 25 minutes, patients have a right to be informed the reason for the delay and to make an alternative appointment if necessary.

6) The practice will offer advice and seek to inform patients of:

 Steps they can take to promote good health and avoid illness exercise diet smoking, immunisation etc.

 Advise on self-help which can be undertaken without having to see the doctor or nurse in cases of minor ailments as outlined on our website.

7) The practice will inform patients of services available on our website.

8) Patients may choose whether or not to take part in research or training.

9) Patients shall be referred to a consultant specialist acceptable to them if their doctor thinks this is necessary.

10) Patients with urgent medical conditions as triaged by a doctor will be given priority and will be seen as soon as possible, even when this may cause delay to booked appointments.

11) Acute prescriptions will he issued with minimum delay.

12) Repeat prescriptions will be available 2 working days following the request unless patient has not attended for review as requested.

13) Any suggestions to improve service will be considered by the practice and a response will be given.

14) A full and prompt reply to a written complaint will be made by a senior member of staff within seven days.

15) We have the right to remove patients from our list if they repeatedly and persistently ignore their responsibilities to us and other patients.

PATIENTS ARE REMINDED THAT WITH THESE RIGHTS AND RESPONSIBILITIES, FOR PATIENTS THIS MEANS:

1. Treating your doctor and their staff as you would expect to be treated by them –with respect and politeness.

2. To attend appointments on time or to give the practice adequate notice that they wish to cancel (minimum 48 hours) – lateness or non-¬attendance inconveniences other people and wastes appointment time.

3. If you arrive more than 10 minutes late for your appointment you may have to rebook.

4. If you have missed your appointments 3 times or more, your next appointment can only be booked with the discretion of the Practice Manager or the doctor, you will not be able to automatically receive an appointment. You may also be liable to be removed from the practice list.

5. An appointment is for one person only, where another member of the family needs to be seen or discussed, another appointment should be made.

6. Patients should make every effort to consult at the surgery to make the best use of nursing and medical time. Home visits should be medically justifiable and not requested for social convenience. Facilities for examination are better at the surgery and less time the doctor spends traveling the more time is available for patients.

7. Repeat prescriptions must be requested in good time by e-mailing [email protected] or filling out a slip at reception or submitting the request via SystmOne online. Please be aware that receptionists are not allowed to take prescription requests via the telephone. If a medication review is required, you will be informed about next steps.

8. Patients should not expect a prescription every time they visit the surgery. Good advice is often the best treatment.

9. Please remember doctors are only human – they cannot solve all your problems and some illnesses cannot be cured.

Thank you for helping your surgery provide a better service.

Practice Statement

We would like to work in partnership with our patients. Being partners’ means that we have a responsibility towards each other. This can only be achieved if we work together. We are committed to providing you the best possible care. In turn, this patient contract lists your responsibilities towards helping us run an efficient service and a system that is fair to all patients registered at Corfton Road Surgery. By registering with the practice this contract sets out your responsibilities as a patient towards the service for which we are both responsible.

Patient Statement

I agree and understand the responsibilities listed in this contract. By abiding to the responsibilities in this contract I am making a commitment to working in partnership with Corfton Road Surgery and helping the other patients who are registered there by upholding my responsibilities as a patient.

Active Travel

Active travel refers to modes of travel that involve a level of activity.

The term is often used interchangeably with walking and cycling, but active travel can also include trips made by wheelchair, mobility scooters, adapted cycles, e-cycles, scooters, as well as cycle sharing schemes.

Wheels for Wellbeing explains that cycling includes a wide range of cycle types, including:
– bicycles
– handcycles
– tricycles
– recumbent tricycles
– go-karts
– cycles for 2 (tandem, side by side, wheelchair tandem and duet bikes)
Walking, wheeling and cycling are the least carbon-intensive ways to travel.

Walking currently accounts for only 5% of the total distance travelled in England. Around 49% of trips in towns and cities under 5 miles were made by car in 2021, with around a quarter of all car trips in England less than 2 miles.

Many of these trips could be walked, wheeled or cycled, which would help to reduce the 68 megatons (Mt) carbon dioxide equivalent (CO2e) emitted from cars in 2019. This would benefit local economies, as well as improve people’s health.

More active travel will also make roads quieter, safer and more attractive for people to walk, wheel and cycle – a virtuous cycle.

Walking, wheeling and cycling can decrease congestion, air and noise pollution, and both are linked to health and economic benefits. 

 
Physical Activity

Regular physical activity provides a range of physical and mental health, and social benefits, many of which are increasing issues for individuals, communities and society. These include:

– reducing the risk of many long-term conditions
– helping manage existing conditions
– ensuring good musculoskeletal health
– developing and maintaining physical and mental function and independence
– supporting social inclusion
– helping maintain a healthy weight
– reducing inequalities for people with long-term conditions

Regular physical activity is associated with a reduced risk of a range of diseases including some cancers and dementia. There is also evidence that it can help to prevent some and manage many common chronic conditions and diseases, many of which are on the rise and affecting people at an earlier age, such as:

– some cancers
– obesity
– type 2 diabetes
– cardiovascular diseases (CVD) including coronary heart disease and stroke
– hypertension
– osteoarthritis and lower back pain
– mental health conditions including depression and anxiety
– dementia
– chronic obstructive pulmonary disease (COPD) and asthma
– musculoskeletal (MSK) conditions

The evidence review found that sport and physical activity can lead to social and community development through:

– building stronger communities by bringing people from different backgrounds together via participating, volunteering and spectating
– improving community links, levels of cohesion and social capital
– improving residents’ sense of belonging in an area
– feeling more connected to your neighbourhood or community
– increasing levels of social trust

We want you to have the best possible experience of care. The NHS Friends and Family Test is a way of gathering your feedback, so we can continually review our service.

Your feedback will help us learn more about what you think of your experience – what you like and what you think we could improve. Ultimately, you’re helping us to make changes that will ensure we can offer the best possible care.

Friends & Family Test

There are currently no vacancies.